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Support Settings

BlueOnyx > Software Updates > Support > Settings

Allows configuration of BlueOnyx support features.

Basic Settings
  • Your Name: Please enter your name here. It will be used on the support email to identify who is sending the email.
  • Your Email: Email address that is used for the support request. If the server is linked via NewLinQ, then this will default to the email address that has been used to register this server with NewLinQ.
  • Support Account: Reserved account name for an 'admin' like System-Administrator account. This account will be created when you choose to grant server access to BlueOnyx (or your ISP) for troubleshooting. The support email will then include the login details and the public SSH key of this account. The support account is only temporary and expires after a configurable amount of time. At the expiry date, the support account will be deleted automatically. Or you can delete it manually once the support ticket is closed.
Wiki Settings
  • Wiki enabled: Defines if the BlueOnyx Wiki is enabled. If it is, then all relevant GUI pages will have a link at the bottom that links the GUI page to the respective Wiki topic.
  • Wiki URL: The domain name at which the Wiki is located. Default:
  • Wiki Overlay: Two methods are available as to how the Wiki pages are opened. The default is an overlay into which the external Wiki page is loaded. This then shows on top of the existing GUI page. If you untick this box, then a click on the Wiki icon will open the Wiki page in a new browser tab instead.
ISP Details
  • ISP Name: Aside from requesting support from BlueOnyx you can also direct your support requests to your ISP - in case you are entitled to support from them. If so, enter the name of the ISP here.
  • ISP Email: Email address for support inquiries to your ISP. If you choose to send the support request to your ISP, this is the email address that the request will be delivered to.
  • Server ID: This field can be used to specify more information about the server in question. Such as the Rack number, server ID or other means that your ISP uses to find the server in the datacenter.
userguide/support/supportsettings.txt · Last modified: 2014/07/24 03:57 by