wiki.blueonyx.it - userguide:support https://wiki.blueonyx.it/ 2026-04-30T19:57:11+00:00 wiki.blueonyx.it https://wiki.blueonyx.it/ https://wiki.blueonyx.it/_media/wiki/dokuwiki.svg text/html 2014-07-23T14:30:51+00:00 Anonymous (anonymous@undisclosed.example.com) bugreport https://wiki.blueonyx.it/userguide/support/bugreport?rev=1406125851&do=diff Bug Report BlueOnyx > Software Updates > Support > Bug Report Allows you to submit a Bugreport to BlueOnyx. Please use this to report problems with and deficiencies of the BlueOnyx GUI. * Your Name: Please enter your name here. It will be used on the support email to identify who is sending the email. text/html 2014-07-23T14:29:53+00:00 Anonymous (anonymous@undisclosed.example.com) sosreport https://wiki.blueonyx.it/userguide/support/sosreport?rev=1406125793&do=diff SOS-Report BlueOnyx > Software Updates > Support > SOS-Report The SOS-Report is a feature that allows you to create a diagnostic dump with all relevant server configurations and logfiles. It can be included in all bug reports and support tickets and allows a third party (BlueOnyx.it Support or your ISP) to diagnose your server without logging into it. text/html 2014-07-23T17:57:33+00:00 Anonymous (anonymous@undisclosed.example.com) supportsettings https://wiki.blueonyx.it/userguide/support/supportsettings?rev=1406138253&do=diff Support Settings BlueOnyx > Software Updates > Support > Settings Allows configuration of BlueOnyx support features. ---------- Basic Settings * Your Name: Please enter your name here. It will be used on the support email to identify who is sending the email. * Your Email text/html 2014-07-23T17:50:01+00:00 Anonymous (anonymous@undisclosed.example.com) ticket https://wiki.blueonyx.it/userguide/support/ticket?rev=1406137801&do=diff Support Request BlueOnyx > Software Updates > Support > Support Request Allows you to file a support request with BlueOnyx.it or (optionally) your ISP. ---------- Sender Uses information from the BlueOnyx server's configured Support Settings. Priority/Severity Recipient Choose the recipient for the support request, either your ISP or Team BlueOnyx. BlueOnyx contact information is hard-coded into the BlueOnyx